At NorthEastPrint we know just how important is it that print is delivered on time and in tact. That's why we dispatch all orders using next day courier. Depending on the product ordered and its weight/value, the courier we use may vary.
What if something goes wrong?
North East Print does everything possible to reduce the arrival of damaged goods, but from time to time damage occurs. In the 1st instance you must contact us by email info@northeastprint.com detailing the damage, please take a digital picture of the damage for our insurance and for any claims against the courier. Please do not dispose of the item as we may require its return (if return is required we will arrange return shipping.). Once we have been notified (and have received the images of the damage) we will replace the damaged goods as soon as possible.
Returning Your Print
Everything possible is done to ensure your expectations of our products are met and even surpassed upon delivery, if in the unlikely event that the item does not meet your expectations email info@northeastprint.com detailing the issue with the product we will issue a returns number as soon as possible, please repack the goods in its original packaging.
You will need to return the goods at your expense (if the fault is deemed to be ours, we will refund the initial cost of shipping to you as reimbursement. Please note you will only be reimbursed upto the maximum charge of shipping which we originally charged you). Please note that as per our Terms & Conditions we cannot accept returns for issues with the design. We ask all our customers to thoroughly check over their artwork before sending it to print as we print direct from your file.• Standard deliveries do not include: Saturdays, Sundays, Bank Holidays & National Holidays |
You will be asked to sign for the shipment upon arrival, please check the item before signing, if you are unable to do this please sign for the item clearly writing above the signature "UNCHECKED". This is important because damaged goods will be claimed for under the couriers Terms of Carriage.
If you are not available to sign for item for the delivery the courier will leave a card, you will need to contact the courier by the telephone number on the card to arrange delivery (or collection from the local depot), after 3 days the item will be returned to us if no arrangements have been made for re-delivery or collection in this case you will be re-charged the initial delivery fee for the item to be resent.
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